AI is rapidly transforming business applications from systems that record transactions into systems that can understand context, reason, and take action. As organizations explore AI, many struggle with a common question: Where do we start, and how do we move from experimentation to real business value?

In this session, we'll explore the evolution from traditional systems of record to intelligent systems of action, where AI-powered agents augment employees and help streamline business operations. We'll examine how organizations can begin their AI journey using Microsoft’s first-party agent ecosystem, including Dynamics 365 agents and Microsoft Copilot, and learn where these capabilities can deliver immediate value across finance, operations, supply chain, and other business functions.

The session will also cover how organizations can extend and customize AI experiences using Copilot Studio, orchestrating agents across business processes and connecting them to enterprise data. Through practical examples and real-world scenarios, attendees will learn common adoption patterns, key considerations, and how to build a roadmap toward agentic business applications.

Whether you're evaluating your first AI initiative or looking to scale existing investments, you'll leave with a clear understanding of how to move from AI assistants to AI-powered business processes—and ultimately toward autonomous, agent-driven operations.

Key Takeaways

Understand the shift from systems of record to systems of action
Learn how first-party Microsoft agents can accelerate business value
Discover when and how to use Copilot Studio to extend AI capabilities
Explore practical business scenarios for agentic AI
Learn the foundational steps for implementing agentic business applications at scale
Build a roadmap from experimentation to enterprise-wide AI adoption